🛡️ JustSaiyan Gear — Final FAQ Update

As JustSaiyan Gear prepares to close this epic chapter, we want to speak from the heart.

To every warrior who ever slipped into our gear, stood taller, trained harder, and felt like their ultimate form was within reach, thank you. This brand was never just about clothing. It was about a mindset. A movement. A shared belief that we could push past limits, tap into something greater, and live with the spirit of our favorite heroes blazing inside us.

Together, we built something legendary. And even though our store is closing, the energy, pride, and power behind JustSaiyan will always live on through you... the Squad.

Below is the updated FAQ, reflecting our current operational status, recent U.S. customs changes, and our final sales policy.

🛒 ONLINE ORDERING, ACCOUNTS & PAYMENT

Do you offer gift cards?

No. We are no longer offering or accepting gift cards as we wind down operations.

How long does it take for my order to be processed and shipped?

All items are handmade to order and typically take 20–25 business days for production. Shipping times vary based on the method you select:

• Express: 3–5 business days
• Economy: 14–21 business days

Once your order is dispatched, you will receive tracking information via email.

How do I pay for my order?

We accept secure credit and debit card payments at checkout.

Can I use more than one discount code per order?

No. Only one discount code may be applied per order.

Can I cancel my order?

You may cancel an order only while its status is “Awaiting Processing.” Once production begins, cancellations are subject to a 50% fee per item.

⚠️ We do not accept returns of canceled items. No replacement stock will be issued or held.

🚚 SHIPPING, IMPORT FEES, RETURNS & ORDER ISSUES

Do you offer returns or exchanges?

🚫 No. All sales are final. We are unable to accept returns, exchanges, or refund requests of any kind during this final chapter.

Why am I being asked to pay import/customs fees on delivery?

Effective April 9, 2025, the U.S. government introduced new tariffs on all clothing imports from China — including parcels valued between $20–$800.

This means:

• You may be charged customs or import taxes by the courier (USPS, DHL, FedEx, etc.) before your parcel is delivered.
• These charges are not included at checkout and must be paid by the customer.
• These are government-mandated fees and are not controlled by JustSaiyan Gear.

What happens if I refuse to pay the customs fee?

If you reject delivery or fail to pay the customs fee:

• The courier may return or destroy the parcel.
• No refund will be issued under any circumstance.
• This includes orders returned due to failed delivery attempts or abandonment at customs.

⚠️ Please check your country’s import rules before ordering. JustSaiyan Gear is not responsible for any customs delays, charges, or losses related to unpaid duties.

What if my parcel is delayed by customs?

Due to recent global changes in customs policies, especially for U.S. shipments, delays are possible.

Please allow extra time for your parcel to clear customs. If your tracking shows no movement for more than 10 days, contact us at hello@justsaiyan.co.

Can I make changes to my order after placing it?

Only while your order status is “Awaiting Processing.” Once your gear enters production, no changes can be made. Please double-check your cart before completing checkout.

What if I received the wrong item or something is missing?

Contact us within 5 business days of receiving your order. Include:

• A photo of the item and the packaging (front & back)
• Your order number

We’ll do our best to resolve the issue. However, as we are closing, remakes or resends may not be guaranteed.

👕 PRODUCT INFO & CARE

How long will my gear last?

Our premium poly-blend fabrics are built to last. Customers have worn JS gear for years without fading or breakdown.

Care tips:

• Wash in cold water with mild detergent
• Turn garments inside out before washing
• Avoid bleach or stain removers
• Line dry or use a cool air cycle in your dryer

Where is JustSaiyan Gear made?

All items are handmade to order at our production hub in China, using high-performance materials and exclusive designs crafted by our international art team.

Do you ship to PO boxes or military addresses?

Yes, but some couriers may have restrictions. Please reach out if unsure.

What sizes do you offer?

We cater to warriors of all sizes. Please refer to the size guide on each product page, or contact us with your height, weight, and typical sizing if you need help choosing.

📢 STORE CLOSURE & FINAL SALES

Can I pre-order limited edition designs?

No. All products listed on our site are final stock. Once sold out, they will not return.

Are you still accepting ambassador applications?

No. We are no longer accepting new ambassadors or affiliates.

When is JustSaiyan Gear closing for good?

We will announce our final day for new orders via email and social media. Once that date passes, the store will close permanently.

💬 Still Have Questions?

Reach out to hello@justsaiyan.co. Please allow up to 3–5 business days for a response due to reduced staff during our store closure.

Thank you for standing with us on this journey. Train hard. Live inspired. Unleash your ultimate form.