• TOP 2 THINGS TO KNOW

    The important stuff

    When will my gear be shipped?

    All gear is handmade to order by our awesome JS-TEAM out of the freshest Italian fabrics, meaning you get the most amazing gear you will have ever own.

     

    It currently takes us around 20-25 working days for us to hand make your gear before shipping.

    What method of payment do you accept?

    We accept the below;

     

    Credit Cards

    Debit Cards


    When you check out your items in the cart you will go through our secure 128-bit SSL encrypted payment processor, for you to enter your Credit or Debit Card details

  • MORE FAQ'S

    Yehp, there is more to us, so there is more help for you below!

     

    ONLINE ORDERING, ACCOUNTS & PAYMENT

    How do I place an order?


    Ordering online is as simple as selecting what you need and using the shopping cart function. You can also create an account, this means you can easily log in to our site, access your account information and pay online.

     

    How do I pay for my order?


    When you check out your items in the cart you will go through our secure 128-bit SSL encrypted payment processor, for you to enter your Credit or Debit Card details

    We do not accept internet banking or cheques for customer orders right now (except wholesale)

     

    Can I use more than one voucher code per order?


    We can only accept discount code per order.

     

    Do you have minimum orders?


    There are no minimum quantities so you can order as much or as little as you like. If you are interested in ordering a bulk order for wholesale, email us at [email protected]

     

    Can I cancel my order?


    Until we approve your order to be made, your order status is “Awaiting processing” - you can cancel it at any time while your order is in this status.

     

    All orders are final when the order Status is “Processing”. If you need to cancel your when the Status is “Processing” there will be a cancellation fee based on how far through the process we are. Currently the cancellation fee is 50% per item

     

    Please always email [email protected] to see what we can do for you.

    How can I check my order status?
    This can be done by signing in, and going to 'My Account'. Click on 'My Orders' to view all your orders to date.

     

    DELIVERY, RETURNS & CARE

    Where do you ship to?


    We ship all over the world so please place a TEST ORDER on our website to check if we are able to ship to your country. However, extra shipping costs may apply if you live in areas that are difficult to ship to.

     

    How much will it cost to ship my order? And how long will it take to arrive?

     

    All orders are handmade to order out of the freshest Italian fabrics, meaning you get the most amazing gear you will have ever own.

     

    It currently takes us around 20-25 working days for us to hand make your gear before shipping.

    JustSaiyan has 2 carriers for shipping they are;

     

    DHL Express, this is SUPER FAST (3-5 working days), secure and everything is tracked up to the minute, as well as any amendments to orders once shipped, cannot be shipped to PO Box as this is a door to door courier service (requires signature)

     

    DHL ECONOMY POST, this is an economy shipping method (14-21 working days) for a MAXIMUM of 4 ITEMS. Your order is tracked from us to your countries border. Once your order arrives in your country, it is entered into your countries postal system, and they will make final delivery. Most countries, recognise international tracking codes so you'll be able to track to your address, but some don't. Unlike DHL Express, the contents of the parcel is NOT insured. This means, if your order is lost in transit, or stolen, JustSaiyan is not liable to replace the goods.

     

    At times we may also use FedEx Express Shipping for various orders where DHL may have no service, delivery takes between 3-6 days after order status has changed to “shipped”.

     

    NOTE: We ONLY have service for APO or FPO addresses shipped using DHL POST . If you order and use an APO or FPO address and select DHL Express we will contact you for an alternative shipping address and or ask to downgrade your shipping for us to send you your amazing gear.

     

    Christmas Notice;

    Please note that the Christmas period, is the busiest period of the year for shipping globally. From now on (14th November 2017), there may be additional shipping delays that JustSaiyan has no control over.

    DHL Express is a premier service, and will try their very best to ensure there are zero delays in delivery.

    DHL Post is a tracked, economy service. DHL assures us they will do their best to deliver your order to your country within the timeframe. However, your countries postal service may be overloaded, and this is where potential delays may happen.


    I’ve been charged import tax / duty, vat, gst


    The buyer is liable for payment of any country import tax/duty, vat, gst at the time of entry into the country of destination. JustSaiyan makes every effort to reduce the chance of duties and sales taxes being charged by customs agencies. Our packaging, labelling and documentation are designed accordingly. However, we do not accept any responsibility for any taxes or duties charged. To find out more information about import taxes / duties and vat or gst please contact your local customs office.

     

    Can I make changes to my order once I place it?


    Yes you can while your order status is in “Awaiting processing” however no changes can be made once the order status is in “Processing", so make sure you triple check your order before you place it.

     

    Can I return an item?
     

    Currently we are not able to right now, as we currently hand make each piece of gear to order and run no stock. Please refer to the sizing guides HERE before placing an order.


    All products go through a quality control check before being sent to you. However, if any products have a manufacturing defect i.e ripped or torn when you open the package before being worn, let us know by taking a picture and emailing [email protected] with your order number.


    We are straight up people so we will always work hard to make sure you are all good :)

     

    I’ve received my order, and an item is missing or incorrect, what should I do?
    If this has happened, we are so sorry. We are happy to remake and send you your correct / missing item, but we do need a few things from you first!
    1. Contact us within one month of the gear being shipped. If contact is made past one month, we will not be able to correct it. Please check your order properly when you receive it.
    2. Take a photo of the incorrect gear that we have sent you and also the packaging it was sent in, front and back .

     

    How long will our products last? What are your washing instructions?


    Our products are designed to last and colours will NEVER FADE.

     

    Caring For Your Gear

     

    Nice, You have been wearing your Gear!!!

    Now you want to know how to keep that awesome design looking good after washing. We recommend that all our Gear be gentle machine washed to maintain their quality.

     

    Instructions:

     

    Do not use any bleach or stain remover on the gear, this will potentially harm the fabric.

     

    Do use either a light washing liquid or washing powder

    1. Turn T-Shirt inside out
    2. Wash (taking into account the caution below)
    3. Drying - Line or cold/warm air dryer
    4. Put the top back on!!
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JustSaiyan Gear Privacy Policy

Your privacy is important to us and we respect your personal information and comply with the General Data Protection
Regulation (EU 679/2016) (GDPR).

JustSaiyan Gear is committed to protecting your privacy and your security. We want to be as transparent as possible and never want to hide anything from our customers who trust us with their important information.

JustSaiyan Gear does not own your data, nor do we sell it to others it is your data.

Here are our policies regarding the collection, use and disclosure of personal information we receive.

By using http://www.justsaiyan.co you agree to the collection and use of information set in the Privacy Policy and our terms.You also agree to subscribe to product information, newsletters or marketing materials we may send. However, you may opt out of receiving these by selecting the unsubscribe option on any communication from us.

What we collect:

When collecting information we do so to ensure we’re providing you with the best service possible.

Account Info - we may ask you to provide us with certain information that can be used to contact or identify you. This information may include, but is not limited to your name, company name and email address.

Billing Info - when you purchase JustSaiyan Gear we will ask you to provide your billing address and credit card information. Payment information is not held or processed by us it is processed by our payment gateway stripe.

Log Data - we collect information that your browser sends whenever you visit our website. This may include information such as your computer's Internet Protocol address, browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages and other similar statistics.

JustSaiyan Gear usage - we use third parties facebook for social marketing analytics and tracking (pixel). If you wish to opt out of any data collection, you can install browser analytics blocker plug-ins (eg. Ghostery).

Do we use Cookies?

Like many websites, we use cookies to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

Cookies are files with a small amount of data, which may include anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive.

In addition, we use third parties like Google Analytics and SUMO for website analytics. You may opt-out of third party cookies from Google Analytics and SUMO on their respective websites.

Google Ad Network

Our website uses the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to justsaiyan. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network.

Google use cookies to serve ads based on someone’s past visits to our website. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy. You can opt out of Google’s use of cookies by visiting Google’s Ad Settings.

How do we use the info we collect?

We may use your information in the following ways:

Personalise your experience - we want nothing more than to provide you with the best experience possible. The info you provide helps us create your account and to better respond to your needs.

Improve customer service - the more informed we are the quicker we can help you. Your information helps us to effectively respond to your customer service requests and support needs.

Improve our product - we want JustSaiyan Gear to be the best it can be. The info we receive via third party applications like sumo and google analytics help us to make informed decisions on product direction and improvements.

To send periodic emails - to advise you of handy things like product updates, training webinars and useful tips.

Pay the bills - we do need to bill you for our services. In the very unlikely case of a sale, merger, consolidation, or acquisition, we may also have to transfer your information. Your email address may also be used to send you information, respond to inquiries, and/or other requests or questions.

Sharing & Disclosure

Your information whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested, or under compulsion of law or court order.

Security

We implement a variety of security measures to maintain the safety of your personal information.

All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology.

Credit card details stored on site are encrypted using 256bit AES encryption.

We use Stripe to process all credit card transactions and their privacy policy can be found here.

Your account information is processed by ECWID and their privacy policy can be found here.

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Data Breaches
JustSaiyan has an internal data breach procedure and response plan in place with Ecwid and Stripe. If a notifiable personal data breach is discovered, we will notify you within 72hrs of discovery.

Data Portability

a. Import - It is currently possible to import company and people information from provided csv templates into JustSaiyan Gear.
b Export - Information can be exported using the ‘export to csv’ option from each individual order within JustSaiyan Gear.
c. Account deletion - it is possible to close and delete your JustSaiyan Gear account using these steps.

Changes

Any changes to this privacy policy will be updated here. You should check back occasionally just to see if we’ve made any updates.

Contact Us

If you have any questions about this privacy policy please contact us.