• SHIPPING INFORMATION

    COVID-19 impacts

     

    JustSaiyan Gear is manufacturing as normal and producing gear within our usual 20-25 business timeframe.

      

    Unfortunately, due to Covid-19, we are unable to guarantee our normal shipping time frame for DHL Express and DHL Post. This is due to limited flights, social distancing requirements and a substantial increase in parcel volumes as more people shop online. Please give DHL more time to deliver and only email us, if your order is two weeks over the normal shipping time frame.

     

    All Shipping to Europe can only be shipped by FEDEX <- check the links for their specific updates.

     

    DHL POST Service has been temporarily suspended to many parts of the world due to DHL removing the service.

     

    Delivery to military address has also been temporarily suspended, so we will require a physical residential address.

     

    Shipping methods may change day to day however service level should not.

     

    Which countries do you ship to?


    We ship all over the world so please place a TEST ORDER on our website to check if we are able to ship to your country. However, extra shipping costs may apply if you live in areas that are difficult to ship to.

     

    How much will it cost to ship my order? And how long will it take to arrive?

     

    All orders are handmade to order out of the freshest Italian fabrics, meaning you get the most amazing gear you will have ever own.

    It currently takes us around 20-25 business days for us to hand make your gear before shipping.

     

    DHL Express / FedEx Delivery *Recommended

    • Fastest and most reliable delivery possible
    • Receive your delivery between 3-5 business days with detailed parcel tracking to know exactly when it will be delivered
    • Delivery times are estimated by DHL/ FedEx. Justsaiyan does not warrant products will be delivered within the estimated delivery time and disclaims any liability for any inconvenience due to late delivery.
    • A signature is required. We suggest you deliver your parcel to an address where you can sign for it.

     

    DHL Post Delivery

    • Receive your delivery between 14-21 business days with parcel tracking from us to your country
    • Once your parcel arrives in your country, it is entered into your countries postal system, and they will make final delivery. Most countries, recognise international tracking codes, but some don't
    • Delivery times are estimated by DHL. Justsaiyan does not warrant products will be delivered within the estimated delivery time and disclaims any liability for any inconvenience due to late delivery
    • A signature is not required Postal authorities may leave on the doorstep or letterbox. Sometimes, a missed delivery card may be left for you to contact your local post office
    • If lost or damaged by the shipper, Justsaiyan will not replace, or provide a refund. If you would like a more secure service that provides insurance in these situations, please select DHL Express.

     

    Please note:

    • All customers are responsible for covering taxes and/or duties or any brokerage and/or delivery fees applied to international shipments.
    • If taxes and/or duties are refused by the customer, the parcel may be destroyed or returned to us. If we receive your parcel back, we will contact you to let you know, and discuss shipping costs to redeliver.
    • Although we take great measures to ensure our products have a speedy transition through customs, we kindly request that you contact your customs office to inquire about import regulations before placing your order, as we will not be liable for packages refused or held for delivery.
    • Once dispatched you will receive an email with your tracking details. We recommend contacting DHL/ FedEx directly if you experience any problems with the delivery of your order before contacting JustSaiyan.
    • It is the customers responsibility to keep an eye on their tracking. If the tracking says the parcel has been delivered but you haven't received it. Please contact DHL/ FedEx or your local Post Office within 5 business days to discuss next steps with them.

     

    RETURNS

     

    What is your online return policy?

     

    We currently only accept returns for credits for customers who live in the USA. Items need to be in an unworn condition (trying on is fine), and resellable condition for us to issue a credit for the item price. We will not accept items that smell or have stains on them.

    You have 5 business days from the date of delivery, to contact us regarding a return.

    You are responsible for the cost of return shipping.

    Due to hygiene issues, there is no return on face masks.

    Please contact us at [email protected] if you wish to return an item, and we will advise you of the process.

     

    What if an item is faulty?

    All products go through a quality control check before being sent to you. However, if any products have a manufacturing defect i.e ripped or torn when you open the package before being worn.
     

    Please let us know within 5 working days of delivery at [email protected] Please include your order number and pictures of the damaged item.

     

    We won't accept a garment that have not been cared for correctly.

     

    What if my item/s are damaged in the shipping process?

    From time to time, a parcel may be damaged (as well as the item inside the package) in the shipping process.

     

    Please contact DHL/ FedEx or your local Post Office within 5 business days to discuss next steps with them. They may require pictures of the damaged items and shipping bag.

     

     

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JustSaiyan Gear Privacy Policy

Your privacy is important to us and we respect your personal information and comply with the General Data Protection
Regulation (EU 679/2016) (GDPR).

JustSaiyan Gear is committed to protecting your privacy and your security. We want to be as transparent as possible and never want to hide anything from our customers who trust us with their important information.

JustSaiyan Gear does not own your data, nor do we sell it to others it is your data.

Here are our policies regarding the collection, use and disclosure of personal information we receive.

By using http://www.justsaiyan.co you agree to the collection and use of information set in the Privacy Policy and our terms.You also agree to subscribe to product information, newsletters or marketing materials we may send. However, you may opt out of receiving these by selecting the unsubscribe option on any communication from us.

What we collect:

When collecting information we do so to ensure we’re providing you with the best service possible.

Account Info - we may ask you to provide us with certain information that can be used to contact or identify you. This information may include, but is not limited to your name, company name and email address.

Billing Info - when you purchase JustSaiyan Gear we will ask you to provide your billing address and credit card information. Payment information is not held or processed by us it is processed by our payment gateway stripe.

Log Data - we collect information that your browser sends whenever you visit our website. This may include information such as your computer's Internet Protocol address, browser type, browser version, the pages of our website that you visit, the time and date of your visit, the time spent on those pages and other similar statistics.

JustSaiyan Gear usage - we use third parties facebook for social marketing analytics and tracking (pixel). If you wish to opt out of any data collection, you can install browser analytics blocker plug-ins (eg. Ghostery).

Do we use Cookies?

Like many websites, we use cookies to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

Cookies are files with a small amount of data, which may include anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer's hard drive.

In addition, we use third parties like Google Analytics and SUMO for website analytics. You may opt-out of third party cookies from Google Analytics and SUMO on their respective websites.

Google Ad Network

Our website uses the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to justsaiyan. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network.

Google use cookies to serve ads based on someone’s past visits to our website. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy. You can opt out of Google’s use of cookies by visiting Google’s Ad Settings.

How do we use the info we collect?

We may use your information in the following ways:

Personalise your experience - we want nothing more than to provide you with the best experience possible. The info you provide helps us create your account and to better respond to your needs.

Improve customer service - the more informed we are the quicker we can help you. Your information helps us to effectively respond to your customer service requests and support needs.

Improve our product - we want JustSaiyan Gear to be the best it can be. The info we receive via third party applications like sumo and google analytics help us to make informed decisions on product direction and improvements.

To send periodic emails - to advise you of handy things like product updates, training webinars and useful tips.

Pay the bills - we do need to bill you for our services. In the very unlikely case of a sale, merger, consolidation, or acquisition, we may also have to transfer your information. Your email address may also be used to send you information, respond to inquiries, and/or other requests or questions.

Sharing & Disclosure

Your information whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested, or under compulsion of law or court order.

Security

We implement a variety of security measures to maintain the safety of your personal information.

All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology.

Credit card details stored on site are encrypted using 256bit AES encryption.

We use Stripe to process all credit card transactions and their privacy policy can be found here.

Your account information is processed by ECWID and their privacy policy can be found here.

The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Data Breaches
JustSaiyan has an internal data breach procedure and response plan in place with Ecwid and Stripe. If a notifiable personal data breach is discovered, we will notify you within 72hrs of discovery.

Data Portability

a. Import - It is currently possible to import company and people information from provided csv templates into JustSaiyan Gear.
b Export - Information can be exported using the ‘export to csv’ option from each individual order within JustSaiyan Gear.
c. Account deletion - it is possible to close and delete your JustSaiyan Gear account using these steps.

Changes

Any changes to this privacy policy will be updated here. You should check back occasionally just to see if we’ve made any updates.

Contact Us

If you have any questions about this privacy policy please contact us.