JustSaiyan Gear is manufacturing as normal and producing gear within our usual 20-25 business timeframe.
Unfortunately, due to Covid-19, we are unable to guarantee our normal shipping time frame for DHL Express and DHL Post. This is due to limited flights, social distancing requirements and a substantial increase in parcel volumes as more people shop online. Please give DHL more time to deliver and only email us, if your order is two weeks over the normal shipping time frame.
All Shipping to Europe can only be shipped by FEDEX <- check the links for their specific updates.
DHL POST Service has been temporarily suspended to many parts of the world due to DHL removing the service.
Delivery to military address has also been temporarily suspended, so we will require a physical residential address.
Shipping methods may change day to day however service level should not.
With impacted delivery routes where CV policy is a "no contact" delivery drop off - no signature is required. If you do not receive your parcel but it is marked as delivered by the shipping company we will open an investigation. If we are unable to claim due to this policy we will only be able to reward you with a 50% off code for the same Items you purchased, to re order.
Which countries do you ship to?
We ship all over the world so please place a TEST ORDER on our website to check if we are able to ship to your country. However, extra shipping costs may apply if you live in areas that are difficult to ship to.
How much will it cost to ship my order? And how long will it take to arrive?
All orders are handmade to order out of the freshest Italian fabrics, meaning you get the most amazing gear you will have ever own.
It currently takes us around 20-25 business days for us to hand make your gear before shipping.
DHL Express / FedEx Delivery *Recommended
DHL Post Delivery
REFUNDS AND EXCHANGES
A replacement will only be issued if your item is faulty or incorrect. We require an email with your order number and clear pictures of the faulty or incorrect item. The items need to be unworn (tried on is alright).
We do not provide refunds or exchanges for the following:
· You brought the wrong size. Please refer to the size guides on our website or please email us at email@example.com if you are unsure of the correct size.
· You just changed your mind
· You found the product cheaper on another store **
· You don't like it
Note we no longer offer returns for USA customers.
What if my item/s are damaged in the shipping process?
From time to time, a parcel may be damaged (as well as the item inside the package) in the shipping process.
Please contact DHL/ FedEx or your local Post Office within 5 business days to discuss next steps with them. They may require pictures of the damaged items and shipping bag.
**Note: JustSaiyan Gear ONLY sells official JSG merch through www.justsaiyan.co
© JustSaiyan Anime Clothing Ltd 2014 - 2016
© JustSaiyan Gear Ltd 2017 - 2021
Disclaimer: JustSaiyan Gear Limited sports clothing brings together high end fabrics and cutting patterns with flawless hand drawn artwork to create unique clothing designs that perfectly fit the human form and allow fans to express their passion for anime.
JustSaiyan Gear Limited is not licensed by, affiliated with or endorsed by the creators of any anime series.
JustSaiyan IP Limited owns and manages all design assets